Refund Policy

Refund Policy

Royal Golden Enterprise GmbH will refund 100% of the net product cost on Product within fourteen (14) days of its original purchase date.

The refundable Product is defined as the first package purchase of the Royal Golden Enterprise Services and Programs.

These products include Swiss Certified Collectibles and Personal Development materials.

In the case of a physical product refund, if the Company does not receive the tracking number and shipping receipt of the returned items within seven (7) days of the refund request, the refund will be completed after deducting the non-returned items.

The Customer must apply for a refund by contacting Royal Golden Enterprise’s Support by written request by sending an email and logging a request, providing their purchase details.

If a refund request is made by email, it is the responsibility of the purchaser to confirm that the Company received the email confirming the request as the Company will not be liable for emails displaced in spam filters and other email server filters.

All proceeds of refund transactions or other moneys forwarded to a Buyer will only be paid to the approved Buyer’s account as per compliance Know Your Customer "KYC" approved bank details. No funds will be paid to a third party account holder.